Scheduling technicians and reporting machine condition in the land

In season, a combine standing still costs the customer a day of harvest, and technician scheduling was done on a whiteboard and a phone. Dispatch decisions ignored who was closest and who was certified for that machine.

The owned vehicle fleet was inspected sporadically and damage was discovered at trade-in. Condition reports on used machines — the basis for every trade-in valuation — were written on a clipboard in the shed, varied by whoever did them, and rarely carried photographs, so valuations were argued after the fact. Nobody could say with confidence how many implements the group actually had, or where.

Work is allocated against a board that knows the technician's certifications, their region and their existing commitments, which matters most in the weeks where every hour is contested.

The asset register is the spine: every machine, implement and vehicle carries a record with its serial, hour meter, service history and current custodian, and every inspection or condition report written against it appends to that record. Condition reports follow a fixed template — each major component rated on the same scale, each rating requiring a photograph — so two assessors produce comparable results. Vehicle inspections run on the same engine, with damage logged against the vehicle as it happens. Field inspections sync when the technician returns to coverage.