Receive the job, complete the job, get it approved — at the machine

Job cards were paper. A technician drove out, did the work, got a scrawled signature, and the card came back to the branch days later — sometimes with the trip sheet, sometimes without. Work-in-progress aged badly because nothing could be invoiced until the card was captured, and the capture queue was a physical in-tray.

Warranty claims were rejected for missing evidence: no failed-part photograph, no serial number, no hour meter reading at failure. Customers disputed hours and travel because the sign-off was a signature on a page nobody could produce three months later. And service managers had no view of who was where, so a second call-out to the same site in the same week was routine.

The service controller allocates the call and the technician receives it with the machine history, the customer's site requirements and the safety file attached. Status moves as the day does — accepted, travelling, on site, working, complete — and the controller sees it live.

Everything the invoice and the warranty claim will later need is captured at the machine: hour meter, serial, fault code, parts fitted, photographs of the failed component. The customer signs on the device before the technician leaves and receives the completed card immediately. The supervisor approval queue exists to catch pricing and warranty coding, not to re-type a form. Sites with no coverage are handled offline and sync when the vehicle reaches signal.