One incident register for twenty-plus service centres

Every branch had its own way of recording an incident. Some used the printed group form, some a locally-modified spreadsheet, some a hardcover book at the weighbridge. Classification was inconsistent, so the same event was a first aid case at one branch and a minor injury at another, and group-level trending was meaningless.

Investigations started late because head office only heard about an incident when the monthly pack arrived. Corrective actions were agreed in meetings and closed out verbally. And the branches with the most disciplined paperwork looked like the branches with the most incidents, which quietly discouraged reporting.

A supervisor logs the event on a phone at the scene — photographs, location, people involved, body part, mechanism, immediate action taken. The form applies the group's own classification rules rather than leaving it to judgement, and the resulting severity drives the escalation: a high-potential incident notifies the group SHEQ manager and the regional executive within minutes.

Events meeting the statutory reporting threshold are flagged the moment they are classified, with the reporting clock shown on the record. Investigation is assigned with a due date. Corrective actions carry a named owner and a closure date, and nothing closes without evidence attached. Branch and group dashboards rebuild off the same records.